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Terms and conditions

Terms and Conditions



Please read this section carefully before using our website. By using the website you are accepting the terms and conditions as laid out in this notice. Your statutory rights are not affected by these Terms and Conditions.

Amendments may occasionally be made to these Terms and Conditions. You are advised to check these terms and conditions prior to making any purchase. Should you continue to use this site after a change in the Terms and Conditions this will be taken as accepting the new Terms and Conditions. If you do not wish to accept the Terms and Conditions as laid out below, you must stop using the website.


We are located in 55 Ebrington Street, Plymouth. PL4 9AA.

You can contact us on 01752651512.


These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and any disputes will be decided only by the English courts.

If any part of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, it will not affect the validity of any remaining conditions.

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

We shall not be responsible for any breach of these Terms and Conditions where caused by circumstances beyond our control. This condition does not affect your statutory rights.

Safety and privacy

As part of registering with us, you will be asked to provide a password. Do not disclose your password to anyone else. It is your responsibility to ensure that you keep your password secret. You shall be responsible for any actions taken out under your login. If you think your password is compromised, please contact us.

Payment does not accept payment by cash or cheque. All payments must be processed online using an appropriate payment card. Unfortunately, in order to protect our customers from fraud, we are unable to accept orders over the phone or by letters sent to us.


While we have taken every care to compile accurate information and to keep it up-to-date, we cannot guarantee its correctness and completeness. We do not accept responsibility for any loss, damage or expense resulting from the use of this information.


All our prices are stated in £Sterling (GBP). Whilst we will do all we can to ensure that our online catalogue of products is accurate, we cannot guarantee the price or ability to supply you with a given item. The prices stated on our online store are guide prices and do not represent an offer to sell. Our contract to deliver goods to you is only created when we have formally accepted your order and dispatched your goods.

Should a pricing error occur, or the price of a product from one of our suppliers changes unexpectedly we will contact you to see if you still wish to order the item at the new price. If you wish, you may change your order at this point and the amount charged to your card will reflect the change to your order.

Age Restricted Goods

Some of our products are age-restricted. It is against the law to sell or supply intoxicating substances to persons under 18 years of age in the UK. If you purchase age-restricted products, you will be prompted to confirm that you are over 18 at the checkout.

Parcels with age-restricted goods must be signed for by someone over 18 (ID may be requested) and cannot be left if there is no-one there to receive them.

Product Availability & Substitutes Service

Should we be unable to supply an item to you, we cannot be held legally responsible to you. However, we will provide you with a substitute product where appropriate unless you choose not to accept this service.

Please note the guidelines for our substitution service:

  • Should we have any trouble with fulfilling any part of your order we will make sensible substitutions if possible. We will try to substitute the missing item with a similar product, or with other items that you have already ordered.
  • In cases where no obvious substitution is available, we will contact you to confirm how you wish to proceed. Chinatown Shopping cannot be held legally responsible for any delays in dispatching the order caused by difficulties in obtaining confirmation from you.
  • If we have substituted a product in your basket for one with a differing value, you will be charged the lesser of the two prices.
  • If we are unable to substitute an item for you, it will be removed from your order and the cost will be deducted.
  • Your order may be changed up until the point of dispatch. If you need to contact us about changing your order, you should ideally do so before it has been dispatched.
  • Any changes to your order made after dispatch will need to go through our returns process.
  • Whilst we will always to do our best to fulfil all items in an order, there may be times we are unable to supply orders in which a large quantity of a given item has been selected. In this case, we will aim to deliver as many of such a product as can be deemed reasonable and you will only be charged for as many as get delivered.

Environmentally Friendly Policy

We try to reduce our environmental impact by using bio-degradable packing beads and when available, by recycling empty cardboard boxes and packing card generated by the supermarket.

Acceptance of Orders

A purchase contract for us to supply you with products is only created when the order is dispatched and it is only then that you are charged for your order. Until the point of dispatch, we have not accepted the order and are not obligated to supply these goods to you. We reserves the right to refuse any orders without reason up until the point at which it is dispatched.

Shipping & Returns

We advise customers to review our return policy carefully before purchasing items from The Shipping & Returns policy forms part of the Terms & Conditions and by placing an order with us, you are confirming that you agree to them.


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